Last updated 6 November 2026

These terms cover orders you place on the Woooosh Skates Worldwide online shop.

Who you are buying from

We are Woooosh Skates Ltd, trading as Woooosh Skates Worldwide, registered in England and Wales under company number 12839327. Our registered office is 6 Quinn Crescent, Wingate, Durham, TS28 5BG, United Kingdom. Our UK VAT registration number is GB357541875.

For order questions, cancellations or complaints, use our contact form or email hello@wooooshskates.com.

Orders, prices and payment

Check the items, sizes, quantities and delivery address before submitting your order. Checkout shows the price, any applicable tax and delivery charges before you commit to pay. The payment methods available to you are shown at checkout.

Placing an order is an offer to buy. The automatic order received email acknowledges that we’ve received it. We accept your order when we confirm acceptance separately or dispatch the goods, whichever happens first. If we cannot accept an order, for example because an item is unavailable, we will let you know and return any payment taken for it.

Delivery and pre-orders

Delivery options, charges and estimates depend on your order and destination. See Delivery and returns for details. Unless we agree a different delivery time with you, we’ll deliver without undue delay and within 30 days of accepting your order.

For pre-orders, check the estimated availability and delivery details before buying. We’ll let you know if the expected timing changes. If you don’t agree to a revised delivery date, contact us to cancel and request a refund. The cancellation rights below also apply to ordinary pre-orders.

For international orders, local import duties, taxes or carrier fees may apply. Check the destination and charges shown at checkout. Your mandatory consumer protections still apply.

Cancelling an online order

You can normally cancel an online order without giving a reason from the time you order until 14 days after the day you, or someone you nominate, receive the goods. If one order is delivered in separate parts, the 14 days start after the last part arrives. This also applies to ordinary pre-orders. A delay or a supplier’s cancellation policy does not take away these rights.

Tell us clearly that you want to cancel. You can use our contact form, email hello@wooooshskates.com, or write to Woooosh Skates Ltd, 6 Quinn Crescent, Wingate, Durham, TS28 5BG, United Kingdom. Include your order number if you have it. You can use the model form below or send your own clear message. You do not need our approval to cancel.

Some purchases are excepted by law, such as goods genuinely made to your specifications or clearly personalised. Choosing a standard size, colour or stock item sold on pre-order does not by itself make it personalised.

Sending goods back

If you cancel after delivery, send the goods back within 14 days of telling us. Use the returns address supplied for your order, or ask us for the return address if you haven’t received it. Keep your proof of posting. Contacting us for parcel instructions is separate from giving notice of cancellation.

For a change-of-mind return, you pay the direct cost of sending back goods that can normally be returned by post if we told you before you ordered that you would have to pay it. If goods cannot normally be returned by post, we will tell you the return cost or a reasonable estimate before you order if you are expected to pay it. We cover reasonable return costs for faulty, damaged or incorrect goods.

You can inspect or try goods as you would in a shop. For skates, try them indoors on a clean carpet. We may reduce the refund if handling beyond what was needed to inspect the goods reduces their value and the law allows the deduction. Please package the goods securely and avoid putting tape or shipping labels directly on a product box.

Refunds

When you cancel an entire order under your statutory right, we refund the price paid and any original delivery charge up to the cost of the least expensive standard delivery option we offered. If you paid for an upgrade, the extra cost of that upgrade does not have to be refunded.

We refund without undue delay. Where goods are being returned and we haven’t offered to collect them, we may wait until we receive the goods or you provide proof you sent them, whichever comes first. We then refund within 14 days. If there are no goods to return or we’ve offered to collect them, we refund within 14 days of being told you’re cancelling. We use the original payment method unless you agree otherwise and charge no refund fee.

Faulty, damaged or incorrect goods

Goods must be of satisfactory quality, fit for purpose and as described. If something arrives damaged or incorrect, develops a fault, or does not match its description, contact us with your order details so we can help. Your statutory rights apply independently of any manufacturer’s warranty.

You usually have 30 days to reject goods that do not meet these standards and ask for a refund. You may also be entitled to a repair or replacement. If that remedy is unavailable, unsuccessful or cannot be provided within a reasonable time and without significant inconvenience, you may be entitled to a price reduction or to reject the goods. These rights also apply to sale and second-hand goods, taking into account their description and any fault clearly disclosed before purchase.

Accounts, privacy and complaints

You can check out as a guest or register to manage your orders. Keep your account details accurate and your password secure. Let us know if you suspect someone else has accessed your account. Our privacy policy explains how we handle personal information.

If you are unhappy with an order or our service, contact us with your order number and what you’d like us to do. We’ll look into it and tell you the outcome, including any applicable dispute-resolution arrangements.

The terms provided for your order apply to that order. Changes to these terms apply to future orders. The law of England and Wales applies, subject to any mandatory protections and rights to bring proceedings in the country where you live.

Model cancellation form

Complete and return this form only if you wish to cancel the contract.

To Woooosh Skates Ltd, 6 Quinn Crescent, Wingate, Durham, TS28 5BG, United Kingdom. Email hello@wooooshskates.com.

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*] / for the supply of the following service [*].

Ordered on [*] / received on [*]
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if this form is notified on paper)
Date

[*] Delete as appropriate.