Delivery and returns

Last updated 6 November 2026

Find out how we deliver, how to return an item, and what to do if there’s a problem with your order.

Shipping and tracking

We ship with Royal Mail and UPS. Checkout shows the options and costs for your delivery address. Free delivery on eligible orders over £140 applies to UK delivery only.

• Royal Mail. Standard delivery normally takes 2–3 working days after dispatch. We normally book collection for the next working day.
• UPS. For in-stock items, we aim to dispatch orders placed before midday on a working day that day. Standard UPS delivery normally takes 1–2 working days after dispatch.

These are estimates. Bank holidays, busy periods and international customs can affect delivery. We send tracking details once your parcel is booked with the courier. If it’s late or hasn’t arrived, contact us with your order number and we’ll look into it.

For international orders, available services depend on the destination. Local import duties, taxes or carrier fees may apply. If a pre-order is delayed, we’ll let you know and you can contact us to cancel if the revised date doesn’t work for you.

Cancelling an online order

You can normally cancel an online order without giving a reason from the time you order until 14 days after the day you, or someone you nominate, receive the goods. If one order is delivered in separate parts, the 14 days start after the last part arrives. This also applies to ordinary pre-orders. A delay or a supplier’s cancellation policy does not take away these rights.

Tell us clearly that you want to cancel. You can use our contact form, email hello@wooooshskates.com, or write to Woooosh Skates Ltd, 6 Quinn Crescent, Wingate, Durham, TS28 5BG, United Kingdom. Include your order number if you have it. You can use the model form below or send your own clear message. You do not need our approval to cancel.

The law makes exceptions for some purchases, such as goods made to your specifications or clearly personalised. See the Terms and conditions for more information.

Sending goods back

If you cancel after delivery, send the goods back within 14 days of telling us. Use the returns address supplied for your order, or ask us for the return address if you haven’t received it. Keep your proof of posting. Contacting us for parcel instructions is separate from giving notice of cancellation.

For a change-of-mind return, you pay the direct cost of sending back goods that can normally be returned by post if we told you before you ordered that you would have to pay it. If goods cannot normally be returned by post, we will tell you the return cost or a reasonable estimate before you order if you are expected to pay it. We cover reasonable return costs for faulty, damaged or incorrect goods.

You can inspect or try goods as you would in a shop. For skates, try them indoors on a clean carpet. We may reduce the refund if handling beyond what was needed to inspect the goods reduces their value and the law allows the deduction. Please package the goods securely and avoid putting tape or shipping labels directly on a product box.

Exchanges and size swaps

If you’d prefer an exchange, contact us with your order number and the size or item you’d like. Exchanges depend on stock. If a replacement isn’t available, we’ll explain your options. Asking about a size swap does not remove your right to cancel where it applies.

Refunds

When you cancel an entire order under your statutory right, we refund the price paid and any original delivery charge up to the cost of the least expensive standard delivery option we offered. If you paid for an upgrade, the extra cost of that upgrade does not have to be refunded.

We refund without undue delay. Where goods are being returned and we haven’t offered to collect them, we may wait until we receive the goods or you provide proof you sent them, whichever comes first. We then refund within 14 days. If there are no goods to return or we’ve offered to collect them, we refund within 14 days of being told you’re cancelling. We use the original payment method unless you agree otherwise and charge no refund fee.

Faulty, damaged or incorrect goods

Goods must be of satisfactory quality, fit for purpose and as described. If something arrives damaged or incorrect, develops a fault, or does not match its description, contact us with your order details so we can help. Your statutory rights apply independently of any manufacturer’s warranty.

You usually have 30 days to reject goods that do not meet these standards and ask for a refund. You may also be entitled to a repair or replacement. If that remedy is unavailable, unsuccessful or cannot be provided within a reasonable time and without significant inconvenience, you may be entitled to a price reduction or to reject the goods. These rights also apply to sale and second-hand goods, taking into account their description and any fault clearly disclosed before purchase.

Model cancellation form

Complete and return this form only if you wish to cancel the contract.

To Woooosh Skates Ltd, 6 Quinn Crescent, Wingate, Durham, TS28 5BG, United Kingdom. Email hello@wooooshskates.com.

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*] / for the supply of the following service [*].

Ordered on [*] / received on [*]
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if this form is notified on paper)
Date

[*] Delete as appropriate.