Shipping & Delivery Information
Our Couriers for Shipping are Royal mail and UPS
Orders Placed Using Royal Mail takes approximately 2 to 3 Working Days
Orders Placed on a Friday with the option selected for delivery with Royal Mail will be collected Saturday Mornings for delivery on the next 2-3 Working Days.
Orders Placed with Royal Mail will be booked for Collection on the Next Working Day
Orders Placed with UPS will be sent out on the same days Monday to Friday if the order is placed before 12pm on that day.
Orders Placed on Fridays will be Delivered on the Next working day with UPS
UPS during normal parts of the Year normally delivers within 24/48 Hours
During busy Parts of the Year delivery for both services can Increase for EG Christmas and the Weeks before Christmas due to high demand
Delivery for both services will only be made to the address supplied during the Ordering Process.
A Tracking Number is Supplied upon the Orders being Placed once the order has been packed and booked out on the requested courier.
If you need to return an item either for a refund or to swap please contact us.
Please follow the guide below to return your parcel:
1. Check your item
Make sure your item is in acceptable condition. We can not accept returns of used items. If you need to try skates on please do so inside a house on a carpeted floor. We can accept unused returns for refund or size swap within 14 days of receipt. Please contact us by phone or email if you have a warranty issue or a specific problem with a product, we can sometimes solve issues remotely.
2. Package your item
Items must be well packaged. Please do not attach packaging tape or returns labels directly to the box.
Tip: your item will have arrived with an external postal bag around it. If you can recycle this then please do so. If you don’t have packaging materials you could wrap a bin-liner (or similar) around the box before sending it.
3. Processing your return
Once we have received your parcel back we will process your request. Please allow us 2 working days to process refunds (please note; your bank will take a few days to show the funds on your statement once we have refunded it). For size swaps we will send out your replacement size on the same or next working-day after receiving your parcel.
All Pre-Orders placed will be able to be refunded within 14 days of when the order has been placed. There will be an Exchange option after the 14 days have lapsed and no refund option due to contracts in place with the distributors..