If you need to return an item either for a refund or to swap please contact us.
Please follow the guide below to return your parcel:
1. Check your item
Make sure your item is in acceptable condition. We can not accept returns of used items. If you need to try skates on please do so inside a house on a carpeted floor. We can accept unused returns for refund or size swap within 14 days of receipt. Please contact us by phone or email if you have a warranty issue or a specific problem with a product, we can sometimes solve issues remotely.
2. Package your item
Items must be well packaged. Please do not attach packaging tape or returns labels directly to the box.
Tip: your item will have arrived with an external postal bag around it. If you can recycle this then please do so. If you don’t have packaging materials you could wrap a bin-liner (or similar) around the box before sending it.
3. Processing your return
Once we have received your parcel back we will process your request. Please allow us 2 working days to process refunds (please note; your bank will take a few days to show the funds on your statement once we have refunded it). For size swaps we will send out your replacement size on the same or next working-day after receiving your parcel.
4. Pre-Ordered Items: Please note that any orders placed on a Pre-order are non-refundable.